FAQs
Helpful Information for Pet Parents in Chester, VA
At Dr. Johnson’s Mobile Veterinary Service, we know that pet owners often have important questions about our services and how mobile veterinary care works. We’re here to make things simple, transparent, and stress-free.
We’ve answered some of the most common questions we receive — from how appointments are scheduled to what to expect during a housecall — to help you feel informed and confident when it comes to your pet’s care.
Have Questions About Our Mobile Veterinary Services?
We understand that choosing mobile care for your pet may come with questions. From how appointments are scheduled to what services we provide during house calls, we’re here to offer clarity and peace of mind.
Our goal is to make your experience as smooth as possible by answering common questions up front, so you feel confident and prepared every step of the way.
Frequently Asked Questions
What is a house call practice?
A house call practice is a veterinary service that comes directly to your home instead of requiring you to visit a traditional clinic. This allows pets to receive care in a familiar, low-stress environment — ideal for anxious pets, senior animals, or those with mobility issues.
What services do you offer?
We provide a range of mobile veterinary services, including wellness exams, vaccinations, minor sick visits, senior pet care, end-of-life support (euthanasia), and coordination of pet cremation services. If your pet requires advanced diagnostics or surgery, we’ll refer you to a trusted local full-service facility.
How much is your house call/travel fee?
Our housecall/travel fee varies based on your location and will be discussed at the time of booking. This fee helps cover the time and travel involved in providing mobile veterinary care directly to your door. A non-refundable deposit equal to the travel fee is required to schedule your appointment.
How much are your services?
Service costs vary depending on your pet’s needs and the type of appointment. We’ll provide an estimate when you schedule your visit, and we’re happy to answer any cost-related questions before confirming the appointment.
How do I schedule an appointment?
You can request an appointment by filling out our online booking form, emailing us at drjohnsonvetva@gmail.com, or calling (804) 731-4119. Once we receive your request, a team member will contact you to confirm the details and availability.
What should I expect during your visit?
Our team will arrive at your home during your scheduled window, bringing everything needed for your pet’s exam or treatment. We aim to keep the experience calm, compassionate, and efficient, minimizing stress for both you and your pet.
Who should I contact if I have an emergency with my pet?
As a mobile practice, we are not equipped to handle emergencies. If your pet is experiencing a medical emergency, please contact your nearest veterinary emergency clinic immediately.
What kinds of pets do you see?
We primarily see dogs and cats. If you have a different type of pet and are unsure if we can help, feel free to contact us — we’ll be happy to advise or refer you to an appropriate provider.
What should I expect during an end-of-life/euthanasia visit?
We understand how difficult this time can be. Our team will walk you through the process with compassion and care. We provide a peaceful and respectful environment for your pet’s final moments, and we can also help coordinate cremation services if needed.
What areas do you all travel to?
We serve families in Chester, Colonial Heights, Hopewell, Chesterfield, and surrounding areas. If you’re unsure whether you’re in our coverage zone, feel free to reach out, and we’ll be happy to confirm.